Admin users cannot directly change any metadata for videos in Exchange or ClickView libraries, however, there is an option in Library Editor that allows users to suggest an edit if they think there is an error in the metadata. The suggestions will be reviewed by the ClickView content team and either actioned or discarded.
Please follow the below steps to Suggest an Edit to a ClickView video.
1. Login to ClickView as an Administrator.
2. Click on your initials in the top right of the screen and select 'Library Editor' from the dropdown menu:
3. Locate the video you would like to edit and select 'Suggest an Edit' which is the pencil icon:
4. Click on the blue link that says 'suggest an edit':
5. Select the Metadata field you would like to alter:
6. Fill out the fields 'Suggest edit' and 'Reason for edit' with the required information:
7. Click 'Submit':
8. Our ClickView Content Team will receive the request and after a review, provide an update back to you.